A Rewarding Career Awaits You at TransitLink

At TransitLink, we understand there is more to life than work. Our employees are provided with the opportunities to grow their careers professionally and, at the same time, learn and develop other aspects of themselves to fully realise their potential. This is our commitment to them.

Here are the six Core Values that build the foundation of our workplace culture and daily interactions with our colleagues, customers and other stakeholders:

icon integrity Integrity

We are honest in our dealings with stakeholders, customers and colleagues. We are fair in our approach. We are transparent and accountable for our actions.

icon customer focused Customer Focus

We take ownership in meeting the needs of our colleagues and customers. We develop systems and processes with the customers’ needs in mind. We treat every customer with respect.

icon excellence Excellence

We go the extra mile to exceed our customers’ expectations. We build our competencies through continuous learning. We ensure the highest quality in everything we do.

icon innovation Innovation

We are proactive in creating new ideas to challenge the status quo. We are open to diverse views and explore new ideas for continuous improvement.

icon teamwork Teamwork

We treat each other with respect. We co-operate and collaborate with each other. We are open in sharing our knowledge and imparting skills.

icon family Family

We bond as a family at work and play. We value work-life balance.

Open Positions

If you are a confident and self-motivated individual who has a passion for excellence and are committed to making a positive difference in everything you do, we would love for you to join our family. We have a wide array of job opportunities and if you are keen on any of them, please send in your application via the 'Apply' button.

A rewarding career at TransitLink awaits you.

Apply

Responsibilities:

  • Support Management in section’s Budgetary Planning and Costings
    • Support resource planning for short and long-term plans
    • Tracking of revenues and expenditures
  • Manage all administrative-related works for the Integrated Service & Asset Management (ISAM) System
  • Coordinate with various teams to manage all section-related Assets’ information (e.g. consolidating of Asset Register, Standard Operating Procedure (SOP)s, Reports, etc.)
  • Assist in developing various documentations (e.g. Service Level Agreement (SLA)s, SOPs, Reports, etc.) and monitor the validity & expiry of each documentations
  • Assist in the gathering of information related to section's operations and activities for Audit-purposes
  • Assist in the planning and conducting of Internal Audits to ensure Operations & Maintenance (O&M) processes are in line with SOPs and Work Instruction (WI)s
  • Perform Physical Asset condition assessment in accordance to LTA requirements
  • Support in the planning and forecasting of section’s Asset Management (e.g. Asset’s Life Cycle)
  • Support Management in driving towards the ISO 55001 requirements
  • Support Supply Chain Team in incoming/outgoing QC checks when required

Requirements:

  • Diploma in Engineering / Computer Science or any other relevant field
  • Proficient in Microsoft Office (especially in Excel & Word)
  • Possess strong ability and accuracy in terms of receiving and processing instructions/information
  • Able to work well independently and in a team under a challenging and fast-paced environment
  • Fresh graduates are welcome to apply

Apply

Responsibilities:

  • Printing concession and corporate cards according to schedule
  • Ensure card personalisation meet quality control requirements
  • Perform basic maintenance of all card personalisation equipment
  • Prepare and pack all personalised cards for delivery / mail out
  • Basic administration works

Requirements:

  • Min GCE N Level.
  • Proficient in Microsoft Office (especially in Excel).
  • Possesses high accuracy in processing information.
  • A Self-motivated, pro-active, positive and able to work independently.
  • Flexible and able to multi task and take on different roles and activities simultaneously

Apply

Responsibilities:

  • Manage and roster a team of Customer Relations Officer
  • Liaise with landlord/vendor with regards to utilities and building services/facilities and systems issues
  • Assist in escalated complaints and investigation
  • Work the floor and resolve staff issue
  • Update documentation pertaining to operations
  • Ensure procedures, processes and service level are being followed for any operations
  • Periodic review of the call centre operations and report any gaps and issues

Requirements:

  • Diploma holder and above
  • 1 to 3 years of supervisory experience in a contact centre
  • Need to be able to converse in Mandarin and English
  • Able to do work independently and a team player

Apply

Responsibilities:

  • Attend to inbound calls
  • Attend to call-back requests from customers
  • Ensure follow-up on escalated cases
  • Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  • Concession-related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  • Perform simple investigation for cases
  • Attend to emails enquiry when necessary
  • Other ad-hoc duties as assigned by Team Leaders or Supervisors

Requirements:

  • Prior working experience in call centre will be advantageous
  • Prior customer service experience is required
  • A team player with good interpersonal and communications skills
  • Self-motivated and able to work independently with minimal supervision

Apply

Responsibilities:

  • Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges

Requirements:

  • Minimum GCE ‘N’ or ‘O’ Level
  • Customer service mindset
  • Good communication skills and pleasant disposition
  • Willing to perform shift work

Apply

Responsibilities:

  • Performing data centre operations in terms of monitoring and management for system, network and facilities
  • Performing computer operations in Microsoft & AIX environment such as account and tape management
  • Performing incident management and escalation pertaining to any facilities and system/network
  • Managing and administrating the service desk operations
  • Monitoring system alerts and perform necessary escalation
  • Liaise with landlord/vendor with regards to utilities and building services/facilities and systems issues
  • Assist in the execution of disaster recovery activities

Requirements:

  • Diploma in Computer Science, Information Technology or equivalent
  • 1 to 3 years’ experience in Data Centre Operations & facilities monitoring and management
  • Familiar with Data Centre facilities such as Computer Room Air-Con (CRAC), Coolant Distribution Unit (CDU), fire suppression system, water detection system, Un-interrupted Power Supply (UPS), Security Surveillance system and etc
  • Basic knowledge of Networks and Active Directory, IBM Tivoli TSM, AIX, Microsoft windows server
  • Basic understanding on the operation of electrical board
  • Familiar with Service Desk operations and incident management process
  • Possess Data Centre Certifications such as Certified Data Centre Professional
  • Familiar with ITIL service management or certification will beneficial
  • Require to standby for work after office hours for systems maintenance and attend to system alerts and incident escalation (Overtime will be provided)
  • Resourceful, good communication, analytical and problem solving skill

Apply

Responsibilities:

  • Plan, implement and monitor Ticket Service Provider’s overall Asset Management Strategy, optimizing supply chain management and necessary operations and maintenance processes and productivity
  • Prepare and develop tender / contract documents for department for new and existing suppliers, and vendors ensuring contracts validity. Update Management for decision for renewal or expiry
  • Collaborate and maintain good working relationship with internal and external stakeholders ensuring company achieve the best win–win scenario to perform effective operations and maintenance
  • Determine, monitor and track key Department’s KPIs such as Asset Management, Supply Chain Management and Operations & Maintenance are meeting regulatory and company’s requirement
  • Oversees daily operations and Identify process bottleneck, propose and implement solutions to resolve issues in a timely manner
  • Maintain department’s Asset Information System by monitoring and tracking asset (e.g Spares or Equipment) movement (e.g Asset Register) and maintenance history records to determine Asset Life Cycle and proposing maintenance, renewal / refurbishment or disposal strategies
  • Develop Standard Operation Procedures (SOP) and Work Instruction (WI) to support Asset Management, O&M Team, Systems Engineering Team and Finance’s requirement
  • Develops short and long–term budget forecasts ensure department is compliance to Regulators and meets necessary SLA objectives with relevant Service Partners
  • Stay up to date with latest Asset Management and Supply Chain Management technologies with best practices ensuring continued implementation of asset management best practices for department to achieve ISO 55001 Asset Management Certification
  • Perform any other duties as instructed by Management

Requirements:

  • Degree in Engineering with Supply Chain Management and Financial background is preferred
  • 1 – 3 years of relevant working experience in an Operations & Maintenance industry
  • Hands on experience on Enterprise Resource Planning (ERP) Systems (e.g ServiceNow) or Incident / Case Management Systems (IMS / CMS)
  • Proficient in Microsoft Suite Packages (e.g Word, PowerPoint and Excel) and comfortable in preparing reports and presentations
  • Able to work independently and in a team in a challenging environment

Apply

Responsibilities:

  • Analyze, investigate and manage daily application issues
  • Provide end user support to internal users and external stakeholders
  • Perform query jobs, generate data statistics and reports
  • Perform system/issue monitoring, tracking, resolution and manage Incidents system
  • Perform and manage in-house application deployment and post deployment verification.
  • Participate in application testing and verification activities.
  • Perform project documentation and document base-lining.
  • Team player and able to work independently.

Requirements:

  • Diploma in Computing Science, Information Technology, Engineering or equivalent
  • 1 to 2 years’ experience in IT Operation, application support, and end user management
  • Excellent analytical and problem-solving skills
  • Good written & spoken communication skills and interpersonal skills
  • Experience in Structured query language (SQL).

Apply

Responsibilities:

  • Supporting, administering, deploying and repairing desktop computers and notebooks in an enterprise environment
  • Deployment, configuration, and troubleshooting end user issues (Desktop/Printers/MS Office/Windows10/basic networking)
  • Evaluate the existing end user computing resources and provides the technical direction to IT support staff
  • Work with respectively IT infrastructure team and external vendors to resolve user issue Perform routine maintenance and upgrades of end user computing resources
  • Supervise and monitor staff performance
  • Update documentation pertaining to Desktop Support operations and service desk
  • Periodic review of the Desktop Support operations and report any gaps and issues
  • Ensure procedures, processes and service level are being followed for any service delivery and operations
  • Managing and administrating the service desk operations including coordination routing of service or change request

Requirements:

  • Diploma in computer science, related technical field, or equivalent job experience.
  • At least 2 years of IT support experience
  • Proficient with desktop operation systems, MS office, Email Messaging such as Outlook as well as desktop PC and notebook hardware and software
  • Experience in supporting desktop migration such as Microsoft Active Directory and Exchange Migration will be advantageous
  • Familiar with Service Desk operations, incident, service request and change management process
  • Good interpersonal, resourceful, analytical and good problem-solving skill
  • Strong verbal and written communication skills

Apply

Responsibilities:

  • Responsible for database design & review, administration and operation, confidentiality, integrity and availability of data assets;
  • Handle database capacity planning, performance monitoring and tuning, backup and recovery plan to ensure availability of database services, and in compliant to standard IT Risk and Security Framework
  • Perform installation, patching, upgrading, troubleshooting for the database and database infrastructure
  • Support and perform database account management, periodic user account review, audit review, and ensure baselines/policies are adhered for all managed databases;
  • Generating reports through queries, and provide production database support and willing to work after office hours / weekends;
  • Design and develop enterprise reports and dashboards with Business Intelligent tool, that utilize the underlying data stores, data warehouse or data marts to support management and business requirement

Requirements:

  • Diploma in Computer Science, Information Technology or equivalent
  • Experience in database administration roles, with involvements in database setup, configuration and fine tuning with MS SQL, DB2 and MySQL will be preferred
  • Knowledge of database with High-Availability configuration, partitioning design, TDE & Column-Level encryption and implementing security standards to secure critical environments will be advantageous
  • Knowledge of logical and physical data modeling concepts (relational and dimensional) will be advantageous
  • Knowledge of Data Warehouse and Business Intelligence solutions: operational and analytical, visualization, relational and multi-dimensional database architectures will be advantageous
  • Knowledge of SQL with the ability to write complex SQL queries with MS SQL related technologies including T-SQL, stored procedures and database design will be advantageous
  • Good analytical and problem-solving skills
  • Good communication and presentation skills

Apply

Responsibilities:

Reporting to the Software Quality Assurance & Support, you will be responsible for the following:

  • Key person to perform first level application support and user requests
  • Assist in the investigation for production issue, with tracking, maintaining & updating the issue list repository for proper follow up and closure
  • Responsible for managing the software testing & training environments to gather the resources required such as hardware, software and data records
  • Develop software test plans, conduct testing and document test results to ensure software applications conform to user requirements
  • Performs UAT co-ordination and follow-up with software development team on any defects to be fixed
  • Performs parameter setup, user setup and application production verification.
  • Evaluate, propose and implement tools for continuous improvements in software testing and incident management
  • Develop and specify standards, methods and procedures to determine software quality and release readiness
  • Validate software change management process to ensure smooth delivery
  • Determine and update procedures and documentations needed for application maintenance and testing
  • Oversee software lifecycle maintenance activities to ensure strict compliance to software change management best practices
  • Maintain working relationships with key stakeholders to ensure needs are met professionally

Requirements:

  • Degree in Computing Science, Information Technology or equivalent
  • Minimum 2 years’ experience in software testing, quality assurance and control 
  • Experienced in software testing, handling of user requests, and incident management
  • Good knowledge in MS SQL & SQL Scripting is required
  • Process-oriented with strong SDLC background
  • Excellent analytical and problem solving skills
  • Good communication and interpersonal skills
  • Travel to off-site testing facilities to conduct UAT
  • Team player with ability to contribute independently
  • Experience/knowledge in software test automation would be advantageous

Apply

Responsibilities:

  • Design, maintain and enhance existing and new software systems to support business requirements
  • Liaising with end-users, stakeholders to define user requirement and design specifications
  • Exploring and enhancing application in new and emerging technologies
  • Conducting system testing to ensure applications conform to user requirements
  • Reviewing software design architecture and updating technical documents

Requirements:

  • Diploma in Computer Science, Information Technology or equivalent
  • Experience in Windows Based Client application design, development and testing using Microsoft Visual Studio platform will be advantageous
  • Experience in object-oriented analysis and design, SDLC, Team Foundation Server will be advantageous
  • Experience in software development using C#, WPF & WCF, Web Service, Database Design & SQL Scripting with MS SQL will be advantageous
  • Excellent analytical and problem-solving skills
  • Good communication and presentation skills

Apply

Responsibilities:

  • Provide 1st level of support to users of equipment.
  • Monitor, investigate and rectify transit system equipment related faults and carry out corrective actions.
  • Carry out preventive maintenance and hardware modification of transit system equipment.
  • Install software updates on transit system equipment to meet new operational requirements.
  • Install cabling for network routers and switches.
  • Replace faulty lighting at transit service centres.

Requirements:

  • Nitec in Electronics/Electro-Mechatronics Engineering or related field
  • Physically fit to carry equipment load (less than 5kg)
  • Possess good teamwork and communication skills.
  • Able to identify and prioritize tasks on hand and resolve them quickly and completely.
  • Basic knowledge of Microsoft Excel and Word.

Apply

Responsibilities:

  • Preparing, compiling data and generate reports for devices usage
  • Obtaining further information for incomplete data from various teams
  • Combining and rearranging data from source documents where required.
  • Ensure data accuracy and improve the ease of understanding.
  • Interpret data, analyze results using statistical techniques and provide ongoing reports.
  • Identify trends to identify system degradation and to optimize maintenance activities.
  • Handle failure analysis activities and reports
  • Monitor systems and infrastructure availability, assist in conducting root cause analysis and propose solutions to improve availability, reliability and performance.
  • Assist in performing Asset Integrity Assessments and capture asset conditions based on the fault event history.
  • Assist in deployment of correct parameters to Production AFC devices.
  • Monitor and test application performance for potential faults/issues related to AFC devices.

Requirements:

  • Nitec in Engineering or any other relevant field.
  • Proficient in Microsoft Office (especially in Excel).
  • Possesses high accuracy in processing information.
  • A Self-motivated, pro-active, positive and able to work independently.
  • Able to work independently and in a team in a challenging environment