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A Rewarding Career Awaits You at TransitLink

At TransitLink, we understand there is more to life than work. Our employees are provided with the opportunities to grow their careers professionally and, at the same time, learn and develop other aspects of themselves to fully realise their potential. This is our commitment to them.

Here are the six Core Values that build the foundation of our workplace culture and daily interactions with our colleagues, customers and other stakeholders:

icon integrity Integrity

We are honest in our dealings with stakeholders, customers and colleagues. We are fair in our approach. We are transparent and accountable for our actions.

icon customer focused Customer Focus

We take ownership in meeting the needs of our colleagues and customers. We develop systems and processes with the customers’ needs in mind. We treat every customer with respect.

icon excellence Excellence

We go the extra mile to exceed our customers’ expectations. We build our competencies through continuous learning. We ensure the highest quality in everything we do.

icon innovation Innovation

We are proactive in creating new ideas to challenge the status quo. We are open to diverse views and explore new ideas for continuous improvement.

icon teamwork Teamwork

We treat each other with respect. We co-operate and collaborate with each other. We are open in sharing our knowledge and imparting skills.

icon family Family

We bond as a family at work and play. We value work-life balance.

Open Positions

If you are a confident and self-motivated individual who has a passion for excellence and are committed to making a positive difference in everything you do, we would love for you to join our family. We have a wide array of job opportunities and if you are keen on any of them, please send in your application via the 'Apply' button.

A rewarding career at TransitLink awaits you.

Apply

Responsibilities:

  • Investigate applications received through Ticket Offices/CROs, AVM+, Online and CRC
  • Authorize refund for all Claims before collection date
  • Investigate cases pertaining to refund matters received from CCD and Operators
  • Inform customers in cases of invalid claim/difference in claim amount before the collection date.
  • Investigate refund disagreements raised by customers
  • Attend to enquiries from NETS/Ezlink pertaining to revaluation of Cepas cards.
  • Attend to operators request for reports and enquiries on claims/cards
  • Ensure that DRs are processed accordingly (cheque refund)
  • Supervision of Operations Clerk: Supervise all job functions performed by OC, Refund,
  • Ensure that assign tasks are carried out according to prescribed procedures and completed on time
  • Monitor staff performance and provide guidance where necessary

Requirements:

  • Good in numbers, preferably has number based experience (i.e. Accounts receivable experience)
  • Confident to do callbacks in case need to call customers and explain why claims are rejected

Apply

Responsibilities:

  • Attend to inbound calls
  • Attend to call-back requests from customers
  • Ensure follow-up on escalated cases
  • Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  • Concession-related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  • Perform simple investigation for cases
  • Attend to emails enquiry when necessary
  • Other ad-hoc duties as assigned by Team Leaders or Supervisors

Requirements:

  • Prior working experience in call centre will be advantageous
  • Prior customer service experience is required
  • A team player with good interpersonal and communications skills
  • Self-motivated and able to work independently with minimal supervision

Apply

Responsibilities:

  • Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges

Requirements:

  • Minimum GCE ‘N’ or ‘O’ Level
  • Customer service mindset
  • Good communication skills and pleasant disposition
  • Willing to perform shift work

Apply

Responsibilities:

  • Responsible for database design & review, administration and operation, confidentiality, integrity and availability of data assets;
  • Handle database capacity planning, performance monitoring and tuning, backup and recovery plan to ensure availability of database services, and in compliant to standard IT Risk and Security Framework
  • Perform installation, patching, upgrading, troubleshooting for the database and database infrastructure
  • Support and perform database account management, periodic user account review, audit review, and ensure baselines/policies are adhered for all managed databases;
  • Generating reports through queries, and provide production database support and willing to work after office hours / weekends;
  • Design and develop enterprise reports and dashboards with Business Intelligent tool, that utilize the underlying data stores, data warehouse or data marts to support management and business requirement

Requirements:

  • Diploma in Computer Science, Information Technology or equivalent
  • Experience in database administration roles, with involvements in database setup, configuration and fine tuning with MS SQL, DB2 and MySQL will be preferred
  • Knowledge of database with High-Availability configuration, partitioning design, TDE & Column-Level encryption and implementing security standards to secure critical environments will be advantageous
  • Knowledge of logical and physical data modeling concepts (relational and dimensional) will be advantageous
  • Knowledge of Data Warehouse and Business Intelligence solutions: operational and analytical, visualization, relational and multi-dimensional database architectures will be advantageous
  • Knowledge of SQL with the ability to write complex SQL queries with MS SQL related technologies including T-SQL, stored procedures and database design will be advantageous
  • Good analytical and problem-solving skills
  • Good communication and presentation skills

Apply

Responsibilities:

  • Design, maintain and enhance existing and new software systems to support business requirements
  • Liaising with end-users, stakeholders to define user requirement and design specifications
  • Exploring and enhancing application in new and emerging technologies
  • Conducting system testing to ensure applications conform to user requirements
  • Reviewing software design architecture and updating technical documents

Requirements:

  • Degree in Computer Science, Information Technology or equivalent
  • 1 to 3 years’ experience in Web based application design, development and testing using Microsoft Visual Studio platform.
  • Experience in object-oriented analysis and design, SDLC, Team Foundation Server
  • Experience in software development using C#, WPF & WCF, Web Service, Database Design & SQL Scripting with MS SQL
  • Excellent analytical and problem-solving skills
  • Good communication and presentation skills

Apply

Responsibilities:

  • Provide 1st level of support to users of equipment.
  • Monitor, investigate and rectify transit system equipment related faults and carry out corrective actions.
  • Carry out preventive maintenance and hardware modification of transit system equipment.
  • Install software updates on transit system equipment to meet new operational requirements.
  • Install cabling for network routers and switches.
  • Replace faulty lighting at transit service centres.

Requirements:

  • Nitec in Electronics/Electro-Mechatronics Engineering or related field
  • Physically fit to carry equipment load (less than 5kg)
  • Possess good teamwork and communication skills.
  • Able to identify and prioritize tasks on hand and resolve them quickly and completely.
  • Basic knowledge of Microsoft Excel and Word.
  • Class 3 driving license.