Careers

Responsibilities:

• Responsible for planning and implementing the execution of preventive and corrective programs within schedule in compliance to regulatory standards and requirements.
• Perform troubleshooting/ faut diagnosis/ failure analysis to determine cause of failure for equipment.
• Development of Standard Operating procedures (SOP) and Work Instructions (WI) to technicians to develop their competence.
• Develop and perform Risk Assessments to evaluate mitigation measures for all maintenance activities.
• Establish and maintain proper document system to achieve all jobs internally for sharing and audit purposes.
• Assist in identification, planning and reviewing of necessary training needs for mentoring and coaching of maintenance staffs.
• Preparation and write maintenance and spares consumption report.
• Perform other duties as instructed by Management.

Requirements:

• Degree in Engineering or related discipline
• 2–3 years of relevant work experience
• Ability to relate work with different stakeholders
• Proficiency in Excel, Words and Powerpoint
• Able to think and work independently and as a team member in a challenging environment

Responsibilities:

• Technical specialist for Ticket Service Provider, providing support to O&M Team in ensuring Ticketing Machines maintain a high level of availability, reliability and performance.
• Manage, monitor and track asset performance, life cycle of new and existing systems and infrastructure. A Senior Systems Engineer will oversee more systems or infrastructure.
• Develop and maintain Asset Information Systems such as its Asset Register, SOP and Maintenance Records are updated accordingly into Maintenance Management System (MMS) software. Function as a System Admin and provides technical advice to users of MMS software.
• Coordinate and work with O&M Team and Fault Coordination Centre (FCC) Team in

- monitoring systems and infrastructure availability,

- conducting root cause analysis and propose solutions to improve availability, reliability and performance

• Monitor and test application performance for potential issues and bottlenecks, identify possible solutions and work with relevant stakeholders such as O&M Team and IT developers (Transit Link IT and LTA) to implement those fixes.
• Supports Ticket Service Provider in all related issues (inclusive of IT) relating to Ticketing Machines and Monitoring Control Workstation (MCW) such as Security, Data backup and Redundancy Strategies.
• Participate in the design of information and operational support systems with internal (Transit Link and Ticket Service Provider) and external (LTA) stakeholders such as:

- taking lead as coordinator to ensure relevant stakeholders attend LTA’s Requirements Generation Meeting, User Acceptance Test and Review

- Coordinate with FCC Team in the deployment of correct parameters to Production Ticketing Machines

• Provide Second Line and Third Line Maintenance Support to O&M Team in ensuring a high level of availability, reliability and performance is achieved.
• Supports O&M team to perform Asset Integrity Assessments and capture asset conditions
• Perform any other duties as instructed by Management

Requirements:

• Degree in Engineering with knowledge in systems architecture and programming
• 1 – 3 years of relevant working experience in an O&M industry or Fare Systems industry is required
• Hands on experience on Data Analytics, Visualization and Dashboard
• Able to work independently and in a team in a challenging environment

Responsibilities:

• Investigate applications received through Ticket Offices/CROs, AVM+, Online and CRC
• Authorize refund for all Claims before collection date
• Investigate cases pertaining to refund matters received from CCD and Operators
• Inform customers in cases of invalid claim/difference in claim amount before the collection date.
• Investigate refund disagreements raised by customers
• Attend to enquiries from NETS/Ezlink pertaining to revaluation of Cepas cards.
• Attend to operators request for reports and enquiries on claims/cards
• Ensure that DRs are processed accordingly (cheque refund)
• Supervision of Operations Clerk: Supervise all job functions performed by OC, Refund,
• Ensure that assign tasks are carried out according to prescribed procedures and completed on time
• Monitor staff performance and provide guidance where necessary

Requirements:

• Good in numbers, preferably has number based experience (i.e. Accounts receivable experience)
• Confident to do callbacks in case need to call customers and explain why claims are rejected

Responsibilities:

• Attend to inbound calls
• Attend to call-back requests from customers
• Ensure follow-up on escalated cases
• Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
• Concession-related matters (i.e lost of card/replacement procedure/extension issues/application issues)
• Perform simple investigation for cases
• Attend to emails enquiry when necessary
• Other ad-hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Prior working experience in call centre will be advantageous
• Prior customer service experience is required
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Responsibilities:

• Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level
• Customer service mindset
• Good communication skills and pleasant disposition
• Willing to perform shift work

Responsibilities:

• Design, maintain and enhance existing and new software systems to support business requirements
• Liaising with end-users, stakeholders to define user requirement and design specifications
• Exploring and enhancing application in new and emerging technologies
• Conducting system testing to ensure applications conform to user requirements
• Reviewing software design architecture and updating technical documents

Requirements:

• Degree in Computer Science, Information Technology or equivalent
• 1 to 3 years’ experience in Web based application design, development and testing using Microsoft Visual Studio platform.
• Experience in object-oriented analysis and design, SDLC, Team Foundation Server
• Experience in software development using C#, WPF & WCF, Web Service, Database Design & SQL Scripting with MS SQL
• Excellent analytical and problem-solving skills
• Good communication and presentation skills

Responsibilities:

• Provide 1^st level of support to users of equipment.
• Monitor, investigate and rectify transit system equipment related faults and carry out corrective actions.
• Carry out preventive maintenance and hardware modification of transit system equipment.
• Install software updates on transit system equipment to meet new operational requirements.
• Install cabling for network routers and switches.
• Replace faulty lighting at transit service centres.

Requirements:

• Nitec in Electronics/Electro-Mechatronics Engineering or related field
• Physically fit to carry equipment load (less than 5kg)
• Possess good teamwork and communication skills.
• Able to identify and prioritize tasks on hand and resolve them quickly and completely.
• Basic knowledge of Microsoft Excel and Word.
• Class 3 driving license.