Concession Cards

Concession cards can be topped up through any of the following channels:

• SimplyGo Ticket Office
• SimplyGo Kiosk (accepts only NETS and credit/debit card)
• Assisted Service Kiosk
• Top-Up Kiosk
• POSB/DBS and OCBC* ATMs
• Top-up Terminal at Community Centres (accepts only credit/debit card)
• 7-Eleven*
• Cheers*
• SimplyGo app (for SimplyGo Concession cards only)

*A convenience fee applies for each transaction.

The minimum top-up amount for the respective concession cards are listed below:

You can also apply for the Auto Top-Up facility by credit card or Bank GIRO to add value to your concession cards automatically. For more information, please refer to EZ-Link’s website.

• The concession card must be carried as proof of eligibility when travelling on the MRT/LRT/bus in order to enjoy the travel concession, and shown to the bus driver, inspector or other authorised staff of SBS Transit, SMRT, SLRT, Tower Transit, Go-Ahead Singapore and TransitLink when requested.

• If you are a concession card holder and intend to pay cash, please inform the bus driver. Then, tap your concession card at the reader to verify the card’s validity, before depositing cash into the fare box.

• If you forgot to bring your concession card or if your concession card has expired, please pay the adult cash fare or use an alternative travel card.

• Concession cards are not transferable. Please only use the one that belongs to you.

• Please only tap your concession card at the fare reader. Do not tap your wallet or any personal carriers as all stored value/contactless bank cards detected by the fare reader may be charged. Each card is to be used separately.

• Please tap your concession card when you enter and exit the bus or train station, even if you have purchased a concession pass. Otherwise, you may encounter issues when you make a subsequent transfer during your journey.

• Legal proceedings may be taken if you misuse the card, allow any misuse of the card, or breach any of the Terms & Conditions of the use of the concession card. SBS Transit, SMRT, SLRT, Tower Transit, Go-Ahead Singapore and TransitLink reserve the right to retain any card deemed necessary for investigation. The concession card shall be retained if it has been tampered with, misused, replaced or refunded.

• New tertiary students who are still using the Secondary School Smart Cards for travel on buses and the MRT/LRT will have adult fares deducted from your cards. If you use the Secondary School Smart Card to pay concessionary fares, your concession card may be retained by the Bus Captain/Service Leader for investigation and verification.

• If your concession card is retained, please call the SimplyGo Hotline at 1800-2255 663 to check the card status after five working days.

Please click here for the Conditions of Issue and Use of Concession Cards.

Please make a loss report via our hotline at 1800-2255 663 (operating daily from 8am to 6pm, except on public holidays), by providing your NRIC/concession card number and contact number. Please leave a voice mail if you are calling after operating hours.

For security reasons, the loss report is irreversible once it is lodged in our system, and the card, even if found, will no longer be usable. We advise you to do a thorough search for the card before making the loss report.

TransitLink will not be liable for any misuse before the card is cancelled. Any remaining value will be refunded in cash after 10 working days.

For all students:

Please also inform the National Library Board and your school library about the lost concession card to avoid any misuse.

For all senior citizens and National Servicemen:

Please also inform the National Library Board about the lost concession card to avoid any misuse.

Child Concession Card

Please bring the child's birth certificate for proof of identity to make a replacement of a Child Concession Card at any SimplyGo Ticket Office. An administrative fee of $13 is payable for each replacement, except for faulty cards.

All Other Concession Cards

Apply for a replacement concession card via the following channels:

• Immediate replacement: visit any Ticketing Service Centre or SimplyGo Kiosk
• Online replacement: click here or via the SimplyGo app

For PAssion Silver Concession Card holders:

Your yuu Points will be transferred to the replacement card and you can continue earning yuu Points on the replacement card in about five working days after receiving the card.

For replacement at the Ticketing Service Centre

Documents required:

• 1 x colour, passport-sized photograph*
• Existing concession card (if not lost and refund^{^} is required)
• Either of the following proof of identity:
  • Original NRIC/passport (Singapore citizens); or
  • Original Certificate of Singapore Citizenship (new Singapore citizens); or
  • Original NRIC/Re-Entry Permit (Singapore Permanent Residents); or
  • Original Student Pass (FIN, for foreign students); or
  • Original Singapore Armed Forces/Singapore Civil Defence Force/Singapore Police Force Identity Card (National Servicemen)

*The photograph must:  

• Be taken within the last three months
• Have a white background
• Show the full face from the top of the head to the chin
• Have neatly combed or tied up hair

^{^}A refund is only given for the remaining card value and/or the unused period of your Monthly Concession Pass. The $5 card cost and $3.10 personalisation fee are both non-refundable.

Any person helping you apply for a replacement card must present his/her own original NRIC/passport in addition to the above-mentioned items.

If you are not near a Ticketing Service Centre, please present the faulty card at any SimplyGo Ticket Office to obtain a Temporary Card⁺.

The Temporary Card is only valid for 10 days and encoded with a $5 travel value to help you make your way to the Ticketing Service Centre. It must be returned when you receive your replacement concession card or you will be charged a penalty fee of $10. You may top up the Temporary Card for use, but adult fares will be deducted.

View the Conditions of Use of the Temporary Card here.

⁺If you have a faulty Adult Monthly Travel Card, the Temporary Card will only be issued to you if you have purchased a valid Adult Monthly Travel Pass.

Card Replacement Fees

For Lost Card

All fees listed above are non-refundable.

The above fees are subject to change.

*Applicable if concession card is mailed to you.

The administrative fee covers the handling and operating costs.

For Damaged/Faulty Cards

The above fees are subject to change.

^%If the data on the faulty card cannot be read for any reason as determined by TransitLink.

**The $5 card cost and $3.10 personalisation fee are both non-refundable as they are the cost of the card medium and the cost of personalising the card for the cardholder respectively.

The administrative fee covers the handling and operating costs.

Collection of Replacement Concession Cards via SimplyGo Kiosk

If you are collecting your replacement concession card at the SimplyGo Kiosk, you will not be allowed to change the photo and name on the card. The replacement concession card will be printed with the same photo as that on the original card.

When submitting your replacement concession card application via the SimplyGo website or SimplyGo app, please provide a valid email address in order to receive the QR code/reference number for the collection of your replacement concession card at the SimplyGo Kiosk.

At the SimplyGo Kiosk, please scan the QR code or key in the reference number to print and collect your replacement concession card on the spot. The newly printed replacement concession card can be used immediately.

The concession card replacement can be applied for, printed or collected by another person other than the applicant at the SimplyGo Kiosk. The representative has to key in the following details:

• For application: the concession card holder’s NRIC number and date of birth
• For collection: the QR code/reference number sent via email