A Rewarding Career Awaits You at TransitLink

At TransitLink, we understand there is more to life than work. Our employees are provided with the opportunities to grow their careers professionally and, at the same time, learn and develop other aspects of themselves to fully realise their potential. This is our commitment to them.

Here are the six Core Values that build the foundation of our workplace culture and daily interactions with our colleagues, customers and other stakeholders:

icon integrity Integrity

We are honest in our dealings with stakeholders, customers and colleagues. We are fair in our approach. We are transparent and accountable for our actions.

icon customer focused Customer Focus

We take ownership in meeting the needs of our colleagues and customers. We develop systems and processes with the customers’ needs in mind. We treat every customer with respect.

icon excellence Excellence

We go the extra mile to exceed our customers’ expectations. We build our competencies through continuous learning. We ensure the highest quality in everything we do.

icon innovation Innovation

We are proactive in creating new ideas to challenge the status quo. We are open to diverse views and explore new ideas for continuous improvement.

icon teamwork Teamwork

We treat each other with respect. We co-operate and collaborate with each other. We are open in sharing our knowledge and imparting skills.

icon family Family

We bond as a family at work and play. We value work-life balance.

Open Positions

If you are a confident and self-motivated individual who has a passion for excellence and are committed to making a positive difference in everything you do, we would love for you to join our family. We have a wide array of job opportunities and if you are keen on any of them, please send in your application via the 'Apply' button.

A rewarding career at TransitLink awaits you.

Apply

Responsibilities:

  • Printing concession and corporate cards according to schedule
  • Ensure card personalisation meet quality control requirements
  • Perform basic maintenance of all card personalisation equipment
  • Prepare and pack all personalised cards for delivery / mail out
  • Basic administration works

Requirements:

  • Min GCE N Level.
  • Proficient in Microsoft Office (especially in Excel).
  • Possesses high accuracy in processing information.
  • A Self-motivated, pro-active, positive and able to work independently.
  • Flexible and able to multi task and take on different roles and activities simultaneously

Apply

Responsibilities:

  • Oversee daily operations within the Business Operations Department:
    • Supervise and manage product stock movement, distribution and inventory 
    • Ensure that the team adheres to SOPs (e.g. pick pack, daily stock reconciliation & monthly report to stakeholders)
  • Work closely with external stakeholders such as Card Managers, Public Transport Operators and Courier Vendor on card stock matters and provide second level support on more complex operational matters
  • Provide annual budgeting and stock forecasting for cards and consumables
  • Review operations pain points and streamline daily processes regularly
  • Facilitate bi-annual audits at Ticket Offices to ensure no lapses in processes and procedures
  • Work with external vendors on new contract agreements, coordinate on new product launches and other initiatives
  • Ensure prompt submission of monthly reports to stakeholders
  • Manage projects or any other ad-hoc duties if required

Requirements:

  • Bachelor’s Degree preferred
  • Good analytical, problem solving and organizational abilities
  • Good verbal and written communications skills
  • Good team player
  • Adaptable and forward looking
  • Proficient in Microsoft Office

Apply

Responsibilities:

  • Monitoring of ticketing sales device status and responsible for the downloading of sales parameters to ticketing sales device in transit
  • Ensure that staff adheres to the security procedures
  • Monitor the number of complaints on the CSOs
  • Ensure staff maintains the cleanliness of office premises
  • Conduct regular checks to ensure that CSOs’ stock inventory and cash float are intact and properly accounted for
  • Monitor and assess staff performance
  • Conduct a full audit check and resolve discrepancies
  • Ensure the proper handling of cash and stock items

Requirements:

  • Able to multi-task and work without much supervision
  • Good decision-making and analyzing skills
  • People-oriented and great team spirit
  • Good written and verbal communication skills
  • Ability to handle tough situations and interpersonal issues
  • Proficient in Microsoft Office (especially in Excel).
  • Possesses high accuracy in processing information.

Apply

Responsibilities:

  • Oversee the daily operations of Logistics and Business Analytics Sections within the Business Operations Department.
  • Supervise product stock movement, distribution and inventory  
  • Work closely with external stakeholders such as Card Managers, Public Transport Operators and Courier Vendor on card stock matters and provide second level support on more complex operational matters
  • Work with partners on new initiatives, product launches and eVoucher scheme
  • Manage projects from planning, budgeting to execution
  • Build good rapport with partners and provide prompt assistance if required
  • Support internal and external stakeholders with relevant dashboards on critical statistics using BI tool and analyse trends
  • Do presentation to Management and external partners as and when required.
  • Prepare annual budgets

Requirements:

  • Bachelor’s Degree with minimum 2 years of working experience
  • Good leadership, analytical, problem solving and organizational abilities
  • Good verbal and written communications skills
  • Good team player
  • Adaptable and forward looking
  • Proficient in Microsoft Office

Apply

Responsibilities:

  • Attend to inbound calls
  • Attend to call-back requests from customers
  • Ensure follow-up on escalated cases
  • Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
  • Concession-related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  • Perform simple investigation for cases
  • Attend to emails enquiry when necessary
  • Other ad-hoc duties as assigned by Team Leaders or Supervisors

Requirements:

  • Prior working experience in call centre will be advantageous
  • Prior customer service experience is required
  • A team player with good interpersonal and communications skills
  • Self-motivated and able to work independently with minimal supervision

Apply

Responsibilities:

  • Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges

Requirements:

  • Minimum GCE ‘N’ or ‘O’ Level
  • Customer service mindset
  • Good communication skills and pleasant disposition
  • Willing to perform shift work

Apply

Responsibilities:

  • Analyze, investigate and manage daily application issues
  • Provide end user support to internal users and external stakeholders
  • Perform query jobs, generate data statistics and reports
  • Perform system/issue monitoring, tracking, resolution and manage Incidents system
  • Perform and manage in-house application deployment and post deployment verification.
  • Participate in application testing and verification activities.
  • Perform project documentation and document base-lining.
  • Team player and able to work independently.

Requirements:

  • Diploma in Computing Science, Information Technology, Engineering or equivalent
  • 1 to 2 years’ experience in IT Operation, application support, and end user management
  • Excellent analytical and problem-solving skills
  • Good written & spoken communication skills and interpersonal skills
  • Experience in Structured query language (SQL).

Apply

Responsibilities:

  • Attending to internal calls
  • Ensure follow up on escalated cases
  • Filing of claims for customers (i.e over-deduction/failure to exit/double deduction)
  • Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues)
  • Perform simple investigation for cases

Requirements:

  • Prior customer service experience is required
  • A team player with good interpersonal and communications skills
  • Self-motivated and able to work independently with minimal supervision

Apply

Responsibilities:

  • Responsible for database design & review, administration and operation, confidentiality, integrity and availability of data assets;
  • Handle database capacity planning, performance monitoring and tuning, backup and recovery plan to ensure availability of database services, and in compliant to standard IT Risk and Security Framework
  • Perform installation, patching, upgrading, troubleshooting for the database and database infrastructure
  • Support and perform database account management, periodic user account review, audit review, and ensure baselines/policies are adhered for all managed databases;
  • Generating reports through queries, and provide production database support and willing to work after office hours / weekends;
  • Design and develop enterprise reports and dashboards with Business Intelligent tool, that utilize the underlying data stores, data warehouse or data marts to support management and business requirement

Requirements:

  • Diploma in Computer Science, Information Technology or equivalent
  • Experience in database administration roles, with involvements in database setup, configuration and fine tuning with MS SQL, DB2 and MySQL will be preferred
  • Knowledge of database with High-Availability configuration, partitioning design, TDE & Column-Level encryption and implementing security standards to secure critical environments will be advantageous
  • Knowledge of logical and physical data modeling concepts (relational and dimensional) will be advantageous
  • Knowledge of Data Warehouse and Business Intelligence solutions: operational and analytical, visualization, relational and multi-dimensional database architectures will be advantageous
  • Knowledge of SQL with the ability to write complex SQL queries with MS SQL related technologies including T-SQL, stored procedures and database design will be advantageous
  • Good analytical and problem-solving skills
  • Good communication and presentation skills

Apply

Responsibilities:

  • Designing, developing and maintaining iOS Mobile applications
  • Liaising with end-users, stakeholders to define user requirement and design specifications
  • Exploring and enhancing application in new and emerging technologies
  • Exploring new and innovative mobile applications
  • Conducting system testing to ensure applications conform to user requirements
  • Support end-user queries and investigations

Requirements:

  • Diploma in Computing Science, Information Technology, Engineering or equivalent
  • Experience in mobile application design, development and testing will be advantageous
  • Experience in SQL and implementation/integration of mobile app with .NET RestAPI services will be advantageous
  • Experience with iOS mobile application programming (using Swift) will be advantageous
  • Experience in implementing location-based/map-based feature, identity authentication technology, or payment servicves on mobile devices will be advantageous
  • Excellent analytical & problem-solving skills, with good communication and interpersonal skills

Apply

Responsibilities:

  • Design, maintain and enhance existing and new software systems to support business requirement
  • Liaising with end-users, stakeholders to define user requirement and design specification
  • Exploring and enhancing application in new and emerging technologies
  • Conducting system testing to ensure applications conform to user requirements
  • Reviewing software design architecture and updating technical documents

Requirements:

  • Diploma in Computer Science, Information Technology or equivalent
  • Experience in Web based application design, development and testing using Microsoft Visual Studio platform will be advantageous
  • Experience in object-oriented analysis and design, SDLC, Team Foundation Server will be advantageous
  • Experience in software development using C#, WPF & WCF, Web Service, Database Design & SQL Scripting with MS SQL will be advantageous
  • Excellent analytical and problem-solving skills
  • Good communication and presentation skills

Apply

Responsibilities:

  • Design, maintain and enhance existing and new software systems to support business requirements
  • Liaising with end-users, stakeholders to define user requirement and design specifications
  • Exploring and enhancing application in new and emerging technologies
  • Conducting system testing to ensure applications conform to user requirements
  • Reviewing software design architecture and updating technical documents

Requirements:

  • Diploma in Computer Science, Information Technology or equivalent
  • Experience in Windows Based Client application design, development and testing using Microsoft Visual Studio platform will be advantageous
  • Experience in object-oriented analysis and design, SDLC, Team Foundation Server will be advantageous
  • Experience in software development using C#, WPF & WCF, Web Service, Database Design & SQL Scripting with MS SQL will be advantageous
  • Excellent analytical and problem-solving skills
  • Good communication and presentation skills

Apply

Responsibilities:

  • Preparing, compiling data and generate reports for devices usage
  • Obtaining further information for incomplete data from various teams
  • Combining and rearranging data from source documents where required.
  • Ensure data accuracy and improve the ease of understanding.
  • Interpret data, analyze results using statistical techniques and provide ongoing reports.
  • Identify trends to identify system degradation and to optimize maintenance activities.
  • Handle failure analysis activities and reports
  • Monitor systems and infrastructure availability, assist in conducting root cause analysis and propose solutions to improve availability, reliability and performance.
  • Assist in performing Asset Integrity Assessments and capture asset conditions based on the fault event history.
  • Assist in deployment of correct parameters to Production AFC devices.
  • Monitor and test application performance for potential faults/issues related to AFC devices.

Requirements:

  • Nitec in Engineering or any other relevant field.
  • Proficient in Microsoft Office (especially in Excel).
  • Possesses high accuracy in processing information.
  • A Self-motivated, pro-active, positive and able to work independently.
  • Able to work independently and in a team in a challenging environment

Apply

Responsibilities:

  • Provide 1st level of support to users of equipment.
  • Monitor, investigate and rectify transit system equipment related faults and carry out corrective actions.
  • Carry out preventive maintenance and hardware modification of transit system equipment.
  • Install software updates on transit system equipment to meet new operational requirements.
  • Install cabling for network routers and switches.
  • Replace faulty lighting at transit service centres.

Requirements:

  • Nitec in Electronics/Electro-Mechatronics Engineering or related field
  • Physically fit to carry equipment load (less than 5kg)
  • Possess good teamwork and communication skills.
  • Able to identify and prioritize tasks on hand and resolve them quickly and completely.
  • Basic knowledge of Microsoft Excel and Word.