Commuters Can Seek Refund For Bus Rides For North East Line Disruption Over The Next Seven Days

Commuters who had paid for their bus rides this morning, 26 October 2015, when the North East Line service was down can seek a refund over the next seven days starting from tomorrow until Monday, 2 November 2015. This would mean anyone who has taken a ride on all public buses between 5.23am and 9.30am this morning.

Refunds can be obtained at all Passenger Service Centres located at all MRT stations (SBS Transit and SMRT stations). Commuters may also file their request for refunds through Transit Link Pte Ltd in any one of the following ways:

1) TransitLink website at www.transitlink.com.sg or via TL Mobile Services App under "Customer Claim";
2) TransitLink Hotline at 1800-CALL ONE (1800-2255 663) which is open from 8.00 am to 6.00 pm daily; or
3) Any TransitLink Ticket Offices

For the convenience of commuters, they are encouraged to file their request for refunds online or through the mobile app instead of visiting the Passenger Service Centres or TransitLink Ticket Offices.

In order to process the refunds, commuters must produce their stored value fare cards which were used for their bus rides this morning. Those filing their claims via TransitLink's website or hotline are required to provide their 16-digit card number which is found on the reverse of their cards. Only valid claims will be processed.

For enquiries, commuters may call the following:
i) SBS Transit hotline at 1800 287 272 from Mondays to Fridays, 7.30am to 6.00pm
ii) SMRT hotline at 1800 336 8900 from Mondays to Fridays, 7.30am to 6.30pm
iii) TransitLink hotline at 1800-2255 663 from 8.00 am to 6.00 pm daily